How can we help?

Everything you need to learn, troubleshoot, and get more value from your semantic layer platform.

documentation

Documentation

  • ✓ Step-by-step getting started guides
  • ✓ API & integration references
  • ✓ Design Center tutorials & demo videos
  • ✓ Release notes & product updates
  •  
EXPLORE DOCS
KB_icon

Knowledge Base

  • ✓ FAQs & how-to guidance
  • ✓
  • ✓ Best practices & troubleshooting tips
  • ✓ Video tutorials & walkthroughs
  • ✓ Community answers & discussions
  •  
BROWSE ARTICLES
support_icon

Support

  • ✓ Submit & manage support cases
  • ✓ Work directly with support engineers
  • ✓ Track case history & resolutions
  • ✓ Login required for customers
  •  
GET SUPPORT

Quick Links

Featured Resource

AI with AtScale

--> LEARN MORE
From the Blog

Release Notes

--> LEARN MORE
Installation Guides

Installation Guides

--> LEARN MORE
Data-Driven Podcast

How Tos

--> LEARN MORE
AtScale News

Blog post

--> LEARN MORE
What We’re Reading

Git Model Library

--> LEARN MORE

Additional Resources

Service Levels

Growth Standard Enterprise
Support
Support Access 9 to 5 Monday through Friday,
local business hours		 9 to 5 Monday through Friday,
local business hours		 24x7 for Severity 1 (production down)
Response Times
- Severity 1 ≤ 8 business hours ≤ 4 business hours ≤ 1 business hour
- Severity 2 ≤ 8 business hours ≤ 8 business hours ≤ 4 business hours
- Severity 3 Next business day Next business day ≤ 8 business hours
- Severity 4 Next business day Next business day Next business day
Services
Software Updates Included Included Included
Upgrade Services* Not included Included Included
Health Check Services* Not included Not included Included